Returns & Exchanges
At FirmTech, we stand by the quality of our products and offer a 30-day hassle-free return window for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to ensuring your complete satisfaction with every purchase.
Initiate Your Request
Log into your account portal or visit our returns center to enter your order number and email address to start the process.
Print Shipping Label
Once approved, download and print the prepaid shipping label provided via email and securely attach it to your package.
Package and Ship
Place the items in their original box with all tags attached and drop the parcel off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing