Frequently Asked Questions
Everything you need to know about shopping with FirmTech.
What shipping methods do you offer?
We provide standard ground shipping, expedited 2-day delivery, and overnight shipping options via major carriers like UPS and FedEx.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your FirmTech account.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all FirmTech products come with a standard 1-year limited warranty against manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.